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Pulse

Pulse

Turn Ticket Chaos Into Your

Competitive Edge

Fully configurable and trained on your business context, it works alongside your team, responding on their behalf, handling routine tickets, and letting them focus on what truly matters: the high-impact, complex queries.

Uncover actionable insights from all your ticket conversation

Benefits

Ask Kim AI
“ Why am I getting frequent returns ? ”
Actionable Insights with
AI-Powered Quality Assurance
VOC & Insights
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Monitor Every Interaction
for
Continuous Improvement

100% Quality Assurance

Agent Responsiveness
4/5
Agent Accuracy
3/5
Customer Satisfaction
4/5
Agent Efficiency
4/5
Agent Knowledge
3/5
Empower Agents with
Real-Time Guidance for Smarter
Resolutions
Agent Empowerment

Ticket Categorization

AI-Driven Ticket
Categorization for ‘Any
Industry’

Delivery Options Available
Projected Delivery Dates
Product Availability Status
Exchange and Return Policies
Comprehensive Product Details
Dimensions of Product
Instructions for Product Use
Shipping Information for Customers
Delivery Options Available
Projected Delivery Dates
Product Availability Status
Exchange and Return Policies
Comprehensive Product Details
Dimensions of Product
Instructions for Product Use
Shipping Information for Customers
Comprehensive Product Details
Dimensions of Product
Instructions for Product Use
Shipping Information for Customers
Delivery Timeframes
Stock Availability Status
Refund Policy Overview
Overview of Product Specifications
Comprehensive Product Details
Dimensions of Product
Instructions for Product Use
Shipping Information for Customers
Delivery Timeframes
Stock Availability Status
Refund Policy Overview
Overview of Product Specifications
Delivery Timeframes
Stock Availability Status
Refund Policy Overview
Overview of Product Specifications
Measurement Details
Tracking Your Order
Shipping Time Estimates
Current Availability Status
Delivery Timeframes
Stock Availability Status
Refund Policy Overview
Overview of Product Specifications
Measurement Details
Tracking Your Order
Shipping Time Estimates
Current Availability Status
Measurement Details
Tracking Your Order
Shipping Time Estimates
Current Availability Status
Refund Process Overview
Overview of Product Features
Product Measurement Guide
Exclusive Special Offers
Measurement Details
Tracking Your Order
Shipping Time Estimates
Current Availability Status
Refund Process Overview
Overview of Product Features
Product Measurement Guide
Exclusive Special Offers

Insight Discovery

Discover the
Root Cause Behind Every Ticket Instantly
Quickly identify key issues driving customer tickets, enabling faster resolutions and smarter decision-making.
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Ticket Summaries

Know the Whole Story at a Glance
Instant Ticket Summaries for Smarter Quality Control, Focused Agent Coaching, and Continuous Performance Improvement, Enabling Faster Resolutions and Higher Customer Satisfaction.
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What are the key features of our new product update?
Nov 14 2024, 2:16
Our update introduces a new dashboard, real-time notifications, and enhanced analytics tools for better decision-making.
Nov 14 2024, 2:17
aiConversation Summary

The user asked about key features in the new product update. The system responded with highlights: a redesigned dashboard, real-time alerts, and advanced analytics.

This interaction shows a focus on improving user productivity and decision-making.

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Quantitative metrics

Measure & Improve Customer Satisfaction Effortlessly

AI CSAT
Agent Responsiveness
InformativenessPersonalisation
Emotional Polarity
Completeness of resolution

Agent Performance Leaderboard

Empower Your Best Agents to Lead the Way
Leverage AI-driven insights to not only identify top performers but also provide actionable data that helps all agents improve, boosting their efficiency, skills, and overall performance.
Tickets closed
FRT
Resolution Time
Empathy
Responsiveness
Completeness
Personalising
Emotional Polarity
Leaderboard
KIM SCORE
Overall Average 3.02
Nahla De Souza
4.5
FIRST RESPONSE TIME
Overall Average 3.02
Jenny Battista
0m
RESOLUTION TIME
Overall Average 3.02
Fred Henry
5m
# TICKETS SOLVED
Overall Average 3.02
Qetsiyah
60

One click Integration

Seamlessly integrate with any Helpdesk

Kim Helpdesk
Kim Helpdesk
Gorgias
Gorgias
Zendesk
Zendesk
Richpanel
Richpanel
Scalable Flexibility
Easily adapt and grow with a solution that scales alongside your business needs, providing the flexibility to support increased demand without compromising performance.
Accurate Data
Rely on precise, real-time data to drive informed decisions, streamline operations, and ensure your business runs smoothly with trustworthy insights.
Secure
We ensure your data is protected with industry-leading security practices, aligned with ISO standard principles to uphold the highest levels of confidentiality, integrity, and compliance.

Get your CX Insights today