Read Richpanel ticket history.
Retrieve a ticket, find cases linked to a customer, and read the message history before replying.
Richpanel + Kim
Keep customer conversations moving with connected ticket context.
Connect Richpanel conversations, assignments, tags, and ticket updates to Kim.
Book a DemoOverview
Richpanel context, connected to Kim.
Use Richpanel in Kim to read customer conversations, reply, assign tickets, update fields, and manage tags.
- Retrieve tickets, customer-linked cases, and ticket message history.
- Create ticket messages and update supported ticket fields.
- Assign tickets and add or remove existing tags.
- List users and create supported Richpanel tags.
Benefits
Reply, update, and assign tickets.
Reply to a Richpanel ticket, update its fields, or assign it to an available user.
Manage Richpanel ticket tags.
Add or remove ticket tags, or create a Richpanel tag when the case needs one.
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