ClickPost + Kim

Resolve delivery exceptions with connected shipment context.

Track shipments and manage supported delivery exceptions through ClickPost.

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Overview

ClickPost context, connected to Kim.

Use ClickPost in Kim to check tracking and request eligible delivery reattempts, date changes, or address updates.

  1. Retrieve tracking details for a supported ClickPost shipment.
  2. Request a delivery reattempt for an eligible shipment.
  3. Change an eligible delivery date or address through supported actions.

Benefits

Answer tracking questions from shipment data.

Retrieve the ClickPost tracking record while answering a delivery question.

Request reattempts or delivery-date changes.

Request a delivery reattempt or change the delivery date for an eligible shipment.

Update an eligible delivery address.

Submit an address update when ClickPost marks the shipment as eligible.

Connect your support stack

Ready to integrate ClickPost?

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See what customer support looks like when humans and AI work together.

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Kim

Your End-to-End CX Partner

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