Introduction You’ve just shipped an order, but your customer doesn’t feel it. They keep refreshing the tracking page, they DM support, and within hours your inbox is full of the same question: “Where is my order?” That question is WISMO, and it’s quietly warping customer trust and
“I just spent three hours answering the same customer question for the fifth time today,” shared a frustrated Shopify store owner on Reddit. Another asked on Quora: “Can a virtual assistant really help me manage my Shopify store without me losing control?” If that sounds familiar, you’re not alone.
Turn chaos into calm with a dedicated Shopify VA who manages your store while you focus on growth. The Holiday Season: Exciting for Shoppers, Exhausting for Shopify Owners Holidays should be joyful, but for Shopify store owners, they often feel like a high-speed rollercoaster. Between last-minute orders, endless customer questions,
Hiring a Virtual Assistant isn’t like hiring a traditional employee. They don’t sit in your office, absorb your company culture by default, or pick up processes through casual conversations. Success with a VA depends on how well you define their role, communicate, and set them up for success.
Ever noticed how brands like IKEA or Zara seem to respond to customers instantly online, post consistently on social media, and keep everything running smoothly? Behind the scenes, Virtual Assistants (VAs) often handle much of this work, helping these brands stay organized and efficient. But here’s the question every
When you think of delivering the best customer service as a DTC brand, your mind likely jumps to fast replies, friendly chat agents, and maybe even AI handling the basics. But behind the scenes? There’s a lesser-known function quietly holding the entire customer experience together: back office support. It
Managing a remote customer support team is no longer just a trend. It is now a fundamental part of how modern businesses operate. Whether you are scaling globally or just getting started with customer care outsourcing, the right tools can make or break your ability to offer the best customer
Every brand wants a shiny 4.5+ star rating on the App Store or Play Store. But very few actually work toward earning it. Why? Because most don’t truly listen to their customers. They miss out on understanding what people need, ignore feedback, and keep repeating the same mistakes,
A few years ago, most founders didn’t really care about customer support. It wasn’t something people spoke about in pitch decks or tweeted about on founder threads. You focused on product, growth, ads, support came much later, often as a reaction to angry emails. But today? That’s
“People do not buy goods and services. They buy relations, stories, and magic.” — Seth Godin If you run a DTC (Direct-to-Consumer) brand, you already know how important customer support is. Unlike traditional retail, you own the entire customer journey, from the moment someone discovers your product to long after they
Table of Contents 1. Introduction: Why Support KPIs Matter 2. 5 KPIs to Track After You Hire Support a. First Response Time (FRT) b. Resolution Time c. Customer Satisfaction Score (CSAT) d. Ticket Volume & Distribution e. Customer Feedback Trends (Beyond CSAT) 3. Don’t Just Hire Support. Measure It.
If you're hiring customer support for your ecommerce or Shopify store, you're likely stuck on one key question: Should you hire someone with deep industry knowledge, or someone who simply knows how to treat people well? It feels like a tradeoff. A rep with industry experience