Trusted by 200+ Shopify Brands globally
AI customer support
with a Human eye
Kim combines intelligent automation with human oversight so e-commerce brands get support that is fast, accurate, and always on-brand.
The results
speak for themselves
4.5
CSAT Score
We replaced a 3-person support team with a single Kim agent. Same quality, way less overhead. Our CSAT actually went up.
4.5
CSAT Score
“Paula and Sarah have built strong customer relationships despite the cultures and time zones differences. Their constant drive to improve is something I truly value as a CEO”
Ryan Miller
Owner, Peaky Hat
“Kristine has been excellent on every project, accurate, reliable, and a huge support. I no longer dread managing customer support”
20%
Reduction in cost
Why Kim?
Kim puts humans at the centre of every support experience, whether that’s a real agent backed by an AI toolkit, or an AI system trained and supervised by human experts.
5x the output
Kim’s powerful AI toolkit handles repetitive tickets automatically so your agents can resolve issues 20% faster, handle more volume, and every ticket is closed accurately and on time.
Human-led. AI-powered.
Kim believes in keeping humans in the loop so your customer experience never feels robotic, whether you’re using our AI toolkit or our AI-augmented support agents.
More output at 40% less cost.
At ~40% cheaper than your current setup and get significantly higher (5X) output. One Kim agent replaces 3–5 standard agents, without quality trade-offs or bloated overhead.
Two ways to work with Kim, both built around one principle: the human stays in control.
Human Support Agents with AI assistance
[ BEST FOR ]
Best for brands that need reliable, full-service customer support without building a large team.
[ PERFECT FOR ]
Under $5M revenue
First support hire
Fast onboarding
Under $5M revenue
First support hire
Fast onboarding
[ WHAT YOU GET ]
CAPABILITIES
Vetted & trained CS agents for complex queries
AI-first automated responses with human in the loop
AI-enabled quality control — brand-safe, policy-compliant
9AM–5PM support shift (flexible hours)
Live dashboards and ticket-level tracking
Integrates with 100+ tools — Shopify, Zendesk, Gorgias etc
All They Promise.
Everything We Deliver.
Complex query handling
Shared Pool
NoBuilt-inRarelyYesHuman + AI trainedInconsistentConfigured onlyGuaranteedSometimesVariesExpert agentsQuality VariesLimitedReal-time dashboardsLimitedPlatform Only
Key FeaturesComplex query handlingBuilt-inHuman + AI trainedGuaranteedExpert agentsReal-time dashboardsShared PoolRarelyInconsistentSometimesQuality VariesLimitedNoYesConfigured onlyVariesLimitedPlatform Only
Its true, your competitors
are already automating support
Every week you wait is another week of paying for a team when one Vanguard agent could do the same — better, faster, and for less.
No commitment, No Pitch-deck, Just a real conversation
Your End-to-End CX Partner
8 The Green # 23558 Dover, DE 19901, US
2026 Kim CC
